Kua Hais tias iPhone 'yuam kev 53′ yog los tiv thaiv neeg muas zaub’ Security

Apple Says iPhone ‘Error 53′ is to Protect Customers’ Security

Security ntsuas yog tsim nyog los tiv thaiv kom txhob siv dag qhov chaw, hais tias lub tuam txhab, tom qab ntau txhiab neeg siv cuam tshuam

Powered by Guardian.co.ukQhov tsab xov xwm hu ua “Kua hais tias iPhone 'yuam kev 53′ yog kev tiv thaiv cov neeg muas zaub’ kev ruaj ntseg” raug sau los ntawm Chris Johnston, rau theguardian.com rau hnub Saturday 6 Lub ob hlis ntuj 2016 13.57 UTC

Kua muaj ntaus rov qab rau kev thuam ntawm nws cov teeb meem "yuam kev 53" lus rau iPhones, thov nws yog ib feem ntawm kev ntsuas los tiv thaiv cov neeg muas zaub 'kev ruaj ntseg.

Nyob rau hnub Friday, tus saib xyuas qhia yuav ua li cas ntau txhiab iPhone 6 cov neeg muaj muaj lawv pab kiag li lawm, uas raug nqi pua pua ntawm phaus, tshuav puas tom qab encountering qhov yuam kev cov lus.

Qhov teeb meem yog hais txog mus rau lub smartphone lub tsev khawm, which contains a Touch ID thumbprint reader that can be used to unlock the device rather than inputting a four-digit security code.

If the phone is damaged and a non-Apple repairer replaces the button, a subsequent update of the operating system detects a non-standard component and shuts down the device. There is no known way of bringing it back to life.

Many iPhone 6 owners have only become aware of the issue when installing routine updates to iOS, Apple’s operating system for iPhones and iPads. It is unclear exactly how many have been affected.

In a statement released following the publication of the Guardian’s story, an Apple spokesperson said: “We take customer security very seriously and Error 53 is the result of security checks designed to protect our customers. iOS checks that the Touch ID sensor in your iPhone or iPad correctly matches your device’s other components.

“If iOS finds a mismatch, the check fails and Touch ID, including for Apple Pay use, is disabled. This security measure is necessary to protect your device and prevent a fraudulent Touch ID sensor from being used. If a customer encounters Error 53, we encourage them to contact Apple Support.”

Txawm li cas los, some users have also encountered Error 53 messages even though their device has not been altered or repaired in any way. That is what happened to US technology writer Mike Wehner last year when his iPhone 6 suffered intermittent problems with the Touch ID sensor.

Although he was able to get a replacement device at an Apple store, thousands of users whose phones have been repaired have not been so lucky. As third-party hardware has been installed on their devices, Apple deems its terms and conditions to have been broken and forced many owners to contribute towards the cost of a new phone.

With many Apple customers left furious at the company’s stance, one Guardian reader comments: “I think they made an after-the-fact adjustment to a poorly conceived and implemented security system on the iPhone. They hadn’t properly considered the implications of third parties substituting parts on the phones, whether these were bonafide alterations or not.

“They didn’t think about the customers at all (Apple are arrogant enough to do this). Or they decided that it isn’t their problem if customers do something other than what they recommend. Surely even Apple now realise it yog their problem? They will have to sort it out.”

A reader of the Boing Boing technology blog said Apple should have advertised the fact rather than keeping it hidden.

If they included a warning in the package ‘tamper resistance’ feature that works by non-Apple-authorised repair services may be mistaken for tampering attempts, and lead to the phone being disabled’, then it would be purely a featureBy concealing the feature prior to sales, and only even revealing it after being repeatedly pressured over it, Apple turned what could have been a feature into a landmine.”

Apple shares have fallen more than 20% in the past three months as investors begin to doubt whether it can maintain the stellar growth posted since the iPhone first went on sale eight years ago. The company relies on the smartphone for about two thirds of its revenue.

Last month Apple said iPhone sales were flat for the three months to December, with about 74.8m devices bought in the quarter. Its most recent device, lub kua saib, has failed to capture consumers’ imagination and iPad sales are also on the slide.

Much is therefore riding on the success of the iPhone 7, expected to be released in September, but slowing global smartphone sales could make that a difficult feat to pull off even for Apple.


guardian.co.uk © Tus Saib Xyuas Xov xwm & Media Limited 2010