Google-en Robot laguntzailea Orain Makes eerily Lifelike Telefonoa duzu deialdiak

Google’s Robot Assistant Now Makes Eerily Lifelike Phone Calls for You

Google Duplex kontaktuei ile-apaindegia eta demo jatetxe, 'Er' eta 'mmm-hmm' gehituz entzule bere giza uste hain


Powered by Guardian.co.ukIzeneko artikulu hau “Google-en robot laguntzaile orain eerily lifelike telefono zuretzat deiak egiten” zen Olivia Solon-ek idatzitako San Franciscon, theguardian.com asteartea 8tik maiatzaren for 2018 20.13 UTC

Google-en laguntzaile birtual orain telefono deiak egin ditzakezu zure izenean ordutegia hitzorduak buruzko, jatetxeetan erreserbak egin eta opor ordu zaitez.

robotiko laguntzaile The hitzaldian oso natural eredu bat biltzen dituen zalantzak eta baieztapenak besteak beste, "er" eta "mmm-hmm" beraz, oso zaila dela benetako giza telefono dei bat bereizteko erabiltzen du.

kezkagarria eginbideak, which will be available to the public later this year, is enabled by a technology called Google Duplex, which can carry out “real world” tasks on the phone, without the other person realising they are talking to a machine. The assistant refers to the person’s calendar to find a suitable time slot and then notifies the user when an appointment is scheduled.

Google’s CEO, Sundar Pichai, demonstrated the capability on stage at the Shoreline Amphitheater during the company’s annual developer conference, I/O. He played a recording of Google Assistant calling and interacting with someone at a hair salon to make an appointment.

A phone call
to a hairstylist.

When the salon picks up the phone, a female computer-generated voice says she’s calling to arrange a haircut for “a client” on 3 Maiatza. The salon employee says “give me one second”, to which the robot replies “mmm-hmm” – a response that triggered a wave of laughter in the 7,000-strong audience.

“What time are you looking for?” the salon employee asks. “At 12pm,” replies the robot. The salon doesn’t have an opening then, so the robot suggests a window between 10am and 12pm, before confirming the booking and notifying its human master.

Pichai showed a second demo, one of “many examples where the call doesn’t go as expected”, bertan bat gizonezko-Fonetiker laguntzaile birtuala saiatzen mahai bat erreserbatzeko jatetxe batean, baina esan zuen hori ez duela erreserba bat behar badira bere alderdiaren pertsona bakarrik lau. Robotak agertzen nahasia erraztasuna elkarrizketa nabigatzeko.

laguntzaile birtuala
Jatetxe bat deiak.

the eszenatokian manifestazioak aurrera, bazirudien automatizatu telefono-sistemak jende gehienak elkarreragin dute berritze esanguratsu bat bezalakoa da. elkarrekintza naturala dago gaituta hizkera automatikoak aintzatespen aurrerapen arabera, Testu-ahots sintesi eta gizakiak nola erritmoa beraien elkarrizketetan ulertzea.

Pichai esan tresnaren baliagarria izan da aldeko 60% AEBetako enpresa txiki ez duten jadanik online erreserba sistema bat dute. "AI lagun dezake, uste dugu,", Esan zuen.

The Duplex system can also call a company to ask about hours of operation during a holiday, and then make that information available online with Google, reducing the volume of similar calls a business might receive.

“Businesses can operate as they always have. There’s no learning curve or changes to make to benefit from this technology,” the principal engineer, Yaniv Leviathan, and vice-president, engineering, Yossi Matias wrote in a blogpost about the technology.

During the demonstrations, the virtual assistant did not identify itself and instead appeared to deceive the human at the end of the line. Hala ere, in the blogpost, the company indicated that might change.

“It’s important to us that users and businesses have a good experience with this service, and transparency is a key part of that. We want to be clear about the intent of the call so businesses understand the context. We’ll be experimenting with the right approach over the coming months.”

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